About this opportunity
Deltek, Inc. lists this Pncpl Customer Success Mgr opportunity in herndon, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
03-Sep-2026
Principal Customer Success Manager - Costpoint & Govwin IQ
US (Remote)
11208BR
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.
Business Summary
Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
As a Customer Success Manager at Deltek, you will manage a portfolio of 50-100 SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek's flagship government contracting solutions - Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President's Club.
Key Responsibilities
Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal
Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies
Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health
Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process
Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth
Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries
Proactively identify risks to retention and implement strategies to mitigate churn
Attend in-person events and customer meetings to deepen relationships and drive engagement
Track and report on key customer health metrics using CRM tools to inform engagement priorities
Qualifications
Experience with CRM platforms such as Salesforce or Gainsight
Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software
Background in government contracting, aerospace, or defense industries
Demonstrated ability to influence renewal outcomes and identify expansion opportunities
Experience with customer health scoring and data-driven account management
Career Interests
Customer Support
Compensation Info
The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$120,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Position Type
FT
Travel Requirements
10%
Compliance Requirements
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
EEO Statement
Deltek, Inc. is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (\"Personal Data\") to administer and evaluate your application. We are the \"controller\" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Job Expires
03-Sep-2027
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.