About this opportunity
Government Jobs lists this Police Communications Call Taker opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: TelecommunicatorUnder general supervision, is responsible for answering non-emergency and 911 emergency calls, and text to assist residents in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment. Exercises no supervision. Work Location Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX (78207) Training location may be different: 1st Reporting Day: McCreless Storefront, 3850 S. New Braunfels, Suite 110, San Antonio, TX (78223) Work Hours Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer's schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs. In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.Essential Job FunctionsAnswers the 911 universal emergency telephone number in the Police Department. Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers. Routes emergency telephone calls to the proper governmental agency. Assists Police Officers in obtaining services. Determines classification of service request and jurisdiction. Maintains a calm response to all emergency situations. Performs related duties and fulfills responsibilities as required.Job RequirementsHigh school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). One year of experience in public contact either in person or by telephone. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Must obtain TCLOSE Telecommunicator Certification within one (1) year of employment. Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment. Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility. Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.Knowledge, Skills, and AbilitiesKnowledge of basic telephone techniques and public relations. Ability to learn applicable rules and regulations. Ability to hear clearly. Ability to input and retrieve data from computers. Ability to assist irate residents with tactfulness. Ability to work long hours of directed concentration. Ability to perform all the physical requirements of the position, with or without accommodations.Benefits InformationThe City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: Note: Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is and our fax number is .
Worksite address
san antonio, TX, 78207, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.