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Job description
Police Communication SpecialistThe San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose's diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.The Police Communication Specialist position is an entry level training position in the Communications Unit for the Police Department. Police Communication Specialists are required to handle the full range of telephone answering and dispatch functions. The key responsibilities for a Police Communication Specialist include:-Receiving, answering, and processing 911 emergency and non emergency calls; Using a Computer Aided Dispatch (CAD) system to create calls for service; Assigning priorities and type codes both to incoming calls and to the dispatch of calls for service; Ability to remain calm in stressful situations and multitask; Ability to interpret information from hysterical, incoherent, angry, and upset callers;-Create crime and informational reports.This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Candidates that are appointed will be required to attend the Basic Dispatch Academy held in house at the San Jose Police Department for eight (8) weeks. Candidates are paid when they begin academy training. After the academy, candidates will continue on-the-job training, rotating through a number of assignments and shifts. Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required; however, uniform expenses are partially reimbursed. The wearing of a headset is also required and is purchased by the employer. Incumbents receive paid training beginning on their first day attending the Basic Dispatch Academy. These positions may require assignments to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off. There is a shift differential payment of $2.25/hour for Swing Shift and $2.50/hour for Graveyard Shift. Salary Ranges Police Communication Specialist - $91,837.20 - $111,602.40Minimum QualificationsPolice Communication SpecialistEducation and Experience: Completion of high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate) AND one (1) year of experience working in public contact employment defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public.Other QualificationsCompetencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously has handled a wide variety of assignments in past and/or current positions. Reliability - Completes quality work assignments in a timely and effective manner; fulfills responsibilities and maintains confidentiality as appropriate. Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education that promotes job performance.
Worksite address
san jose, CA, 95112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.