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Job description
General Manager QSR
What We Do
At Applegreen, we Refresh Travelers on their Journey … ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.
Our Core Values
Our customers and communities are at the heart of everything we do.
We value and develop our people .
We are driven by pace , passion and performance.
We seek opportunities and embrace change .
Benefits
Flexible Schedules
Medical/Dental/Vision Insurance
Paid Time Off
401 (k) with Company Match
Earned Wage Access – Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount
Pet Insurance
What You’ll Do
Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
Foster an engaging work culture of learning, development, and recognition .
Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
Monitor and enforce cash handling policies and procedures.
Ensure compliance with company policies & procedures along with local, state, & federal laws.
Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
Maintain seamless, cooperative relationships with business partners, vendors, and the communities.
Essential Experience & Skills
Ability to operate in and lead a team in a fast-paced environment.
Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
Uses judgment and discretion to resolve less routine questions and problems.
Proven ability to drive profitable growth while improving customer and associate satisfaction.
Proficient computer skills.
ServSafe Certification Preferred
Requirements
High school diploma or general education development (GED) equivalent
2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
Occasionally attend meetings or travel to support other locations.
This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.
Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).
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Worksite address
oberlin, OH, 44074, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.