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Job description
We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.
Residency in or relocation to Louisiana is preferred for all positions.
Applicants must be authorized to work for Louisiana Blue in the United States without employer-sponsored immigration support. Louisiana Blue will not provide current or future employment-based immigration sponsorship or other immigration support for this opportunity, including H-1B, L-1, O-1, H-1B1, E-3, TN, or J-1 sponsorship or F-1 OPT/STEM OPT/CPT support. Applicants who would require such sponsorship or employer support during their employment should not pursue this opportunity.
POSITION PURPOSE
The Population Health Outreach Specialist plays a key role in supporting Population Health initiatives by engaging members, coordinating care, and optimizing scheduling workflows. This role leverages data to prioritize outreach efforts, improve access to care, and ensure completion of preventive services, contributing to improved health outcomes and program performance.
How You Contribute to the Company's Mission In This Role
Conduct outbound and inbound member outreach to schedule Population Health visits and support provider schedules.
Educate members on the Population Health Program, preventive care, and recommended screenings to promote engagement and compliance.
Analyze reports and data to prioritize outreach efforts, optimize workflows, and meet departmental goals.
Coordinate services and appointments, including obtaining provider orders and scheduling screenings when visits cannot be completed.
Maintain accurate and timely documentation across multiple systems, including EMR and other internal platforms.
Support operational workflows such as insurance verification, demographic updates, routing support, and visit preparation materials.
Required Qualifications High school diploma or equivalent required
Minimum of 3 years of experience in healthcare, managed care, health insurance, or customer service
Valid Louisiana driver's license
Strong communication skills, including the ability to educate and engage members on clinical topics
Demonstrated ability to analyze data and adjust workflows to meet performance targets
Strong organizational skills with the ability to multitask and manage competing priorities
Proficiency in computer systems, including EMR and Microsoft Office Suite
Ability to maintain confidentiality and adhere to HIPAA requirements
Preferred Qualifications Experience in Population Health, care coordination, or patient outreach roles
Familiarity with medical terminology and clinical workflows
Experience working with EMR systems and multiple data platforms
Clinical office or healthcare operations experience
Experience supporting performance metrics in a production-driven environment
Strong problem-solving skills with the ability to identify and recommend process improvements
Perform other job-related duties as assigned, within your scope of responsibilities. Job duties are performed in a professional office or hybrid environment with typical noise levels.
Work is primarily completed while sitting, with occasional standing and movement required.
The employee may be required to lift and/or move up to 30 pounds and must be able to operate standard office equipment.
The ability to communicate effectively, document accurately, and manage multiple systems simultaneously is required.
An Equal Opportunity Employer
All internal employees please apply through Workday Careers.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)
Additional Information
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact for assistance.
In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
Worksite address
vantage, WA, 98950, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.