waypointjobs

Empower AI

Power BI Dashboard Engineer for Customer Support Metrics

quantico, VA

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About this opportunity

Empower AI lists this Power BI Dashboard Engineer for Customer Support Metrics opportunity in quantico, Virginia. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Empower AI seeks a skilled Dashboard Developer to design and maintain the Customer Support Metrics Dashboard (CSMD) powering IT support for a Department of War agency. You will integrate data from ServiceNow, endpoint management, surveys, and more to deliver actionable analytics on Power BI with AD/Entra ID authentication and daily refresh.

With a hybrid role based in Quantico, VA, you will create executive dashboards, forecast demand, and contribute to CX roadmaps while ensuring RMF/security

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Worksite address

quantico, VA, 22134, US

Who can apply

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