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Job description
EPG Technician Technician Class APerforms highly skilled tasks in the diagnosis of malfunctions, repairs, preventive maintenance, and adjustments.Essential Duties and Responsibilities Include the following: Other duties may be assigned.Product Knowledge & Capabilities· Expert level knowledge of all tools and equipment required to diagnose and repair diesel powered generators, Automatic Transfer Switches, Paralleling Switchgear, and UPS systems.· Troubleshoot complex operational failures of generator sets, paralleling switchgear, ATS, and UPS systems.· Determine corrective action through inspection of failed parts.· Order replacement parts and services in a manner that promotes efficiency and effectiveness.· Expert level knowledge of all tools and equipment required to repair major sub-systems and sub-assemblies.· Perform startup and commissioning on large genset units, paralleling switchgear, and UPS systems.· Perform heavy electrical and heavy mechanical repairs to the engine, generator or components.· Use low and high voltage load banks for testing and repair of generator sets.· Ability to learn new activities and procedures relating to the position (i.e. new technology on new equipment).Expert level knowledge on warranty periods and guidelines for replacement components.· Expert level of computer and electronics knowledge.· Actively maintains current knowledge of products in order to associate symptoms or failures to a specific technical bulletin or other published information.· Graduated from Diesel Engine Technology Program and 10+ years field experience in emergency power generation.Service Procedures & SystemsComply with all Service Department procedures and practices in a consistent fashion.Maintains work area in a safe, orderly, and clean manner.Completes necessary documentation.Must consistently demonstrate the ability to safely operate all types of pleasure and commercial vehicles/equipment.Quality & Customer Service· Must be able to work special/emergency hours as required.· Must be willing to travel and work hours as required by job and customer demand.· Commit to delivering the highest level of customer service and quality.· Maintain a high degree of ownership over all aspects of the repair.· Strive for completion on time, within estimate, done right the first time, and as per customer expectations on all assignments.· Attention to detail and cleanliness in completing repairs on customer vehicles and equipment.Productivity & Efficiency· Ability to multi-task and prioritize tasks of the job to maintain highest level of efficiency.Recognize when to solicit assistance prior to spending excessive time to resolve an issue.Must maintain an average minimum labor efficiency of 85%Training· Must attend and successfully complete all job related educational courses & updates.· Must have completed all WBT for at least one major product model.· Must be logical, active learner, with good reading, listening, and problem-solving skills.· Ability to follow oral and written instructions/directions.General· Must possess a complete set of tools and tool box.Must comply with Company Policies as stated in the "Western Branch Diesel Co. Handbook" and amendments thereto.Must comply with Company and Department procedural guidelines/memos as directed.
Worksite address
portsmouth, VA, 23701, US
Who can apply
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