About this opportunity
Arbour Specialty lists this Practice Group Leader-Personal Lines opportunity in brewster heights, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
All Jobs > Practice Group Leader-Personal Lines
Are you an experienced Practice Group Leader looking for an opportunity to make an impact in a growing specialty insurance organization?
Arbour Specialty is seeking a motivated Practice Group Leader to join our personal lines underwriting team focusing on the Southeast US market.
Under the direction of the President, the Practice Group Leader is responsible for the strategic direction, operational performance, and growth of the Personal Lines division within the company. This leader is responsible for driving initiatives, maintaining carrier relationships, ensuring compliance and operational excellence, and fostering a high-performing, client-centric culture. The Practice Group Leader must have profound knowledge of the Personal Lines insurance industry and proven ability to develop strategy, streamline processes, and drive scalable operational performance.
What You'll Do
Key responsibilities include:
Strategic Leadership
Set vision, direction, and strategic priorities for the Personal Lines Group
Develop and execute growth strategies for the Personal Lines Insurance Vertical
Monitor industry trends and market conditions to adapt strategies accordingly
Align operational goals with broader business objectives
Ensure exceptional client experience through oversight of service quality and operational delivery
Develop and implement operational strategies to support brokerage growth and profitability
Collaborate with executive leadership on operational priorities and organizational goals, in alignment with broader business objectives
Implement organizational and process improvement strategies for all Personal Lines service functions
Integrate new and existing teams into operational structure
Team Management & Development
Lead, mentor, and manage teams of Underwriters and Associate Underwriters across the firm
Establish performance goals, monitor KPIs, and conduct regular evaluations
Build and continue to refine an overall structure that supports the needs of the Personal Lines practice
Define role clarity across the Personal Lines practice
Foster a collaborative and accountable team culture focused on continuous improvement
Drive profitability and operational efficiency within the practice group
Develop and manage budgets, forecasts, and business plans for the Personal Lines division
Ensure compliance with licensing, E&O guidelines, and industry regulations
Leverage data and analytics for continuous improvement
Process Improvement & Innovation
Evaluate and improve workflows, technology use, and team structure to enhance efficiency
Champion the adoption of tools and resources that support productivity and client service excellence
Lead initiatives related to digital transformation, automation, and analytics
Contribute to budgeting, forecasting, and cost control initiatives
Analyze operational expenses and recommend cost-efficiency strategies
Provide regular reporting on operational metrics, team performance, and process improvements
What We're Looking For
Requirements:
Bachelor's degree or equivalent preferred
Property & Casualty and Surplus Lines insurance licenses are required.
Professional designations, such as Certified Insurance Counselor (CIC) or Chartered Property Casualty Underwriter (CPCU) preferred
Minimum 15+ years' experience in Personal Lines insurance
Minimum 10+ years of leadership experience in a brokerage or carrier environment
Demonstrated experience running a Personal Lines practice group
Proven track record in managing profit and loss statements
Excellent written and verbal communication, negotiation skills, and "executive presence" are critical for interacting with clients, team members, and senior leadership
Ability to solve complex problems and think analytically to determine appropriate insurance policies is crucial for this leadership position
Ability to build trust, inspire a team, manage change, and develop talent
Why Join Arbour Specialty?
At Arbour Specialty, We're committed to providing an environment where talented professionals can grow their careers and make meaningful contributions. You'll have the opportunity to work with experienced insurance professionals, develop strong agency relationships, and play a key role in our continued success.
We offer a collaborative culture, professional development opportunities, and the chance to work with a team that values expertise, innovation, and exceptional service.
Ready to Join Us?
If you're passionate about underwriting, relationship management, and delivering outstanding results, we'd like to hear from you.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.