About this opportunity
Community Health Center of the North Country lists this Practice Manager - Primary Care and Pediatric Office opportunity in city of ogdensburg, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Make a difference in the way healthcare is delivered in our community.
Join Community Health Center of the North Country (CHCNC) , where we provide comprehensive, equitable, and accessible high-quality health care and human services to individuals and families of all income levels and those with individualized needs.
We are seeking an experienced Practice Manager to lead the day-to-day operations of our Ogdensburg health center , supporting primary care and pediatric services. This is a hands-on leadership role for someone who enjoys developing people, solving problems, supporting providers, and creating an efficient, positive experience for patients and staff.
What You'll Do
Lead practice operations
Oversee daily operations of the health center, ensuring efficient delivery of primary care and pediatric services.
Coordinate provider schedules and appointment access, including follow-up on canceled and no-show appointments.
Partner with providers, staff, and leadership to resolve operational challenges and improve the delivery of care.
Monitor productivity, patient satisfaction, and other performance metrics and support improvement initiatives.
Support effective use of the electronic medical record (EMR) and other practice technology.
Lead and develop staff
Recruit, onboard, train, and supervise administrative and clinical staff in collaboration with Human Resources.
Set clear expectations, provide coaching and feedback, conduct performance evaluations, and address performance concerns as needed.
Foster a positive, collaborative, and accountable work environment.
Ensure providers and staff receive appropriate training and support.
Manage Resources And Patient Experience
Oversee the practice budget, expenses, supplies, and other resources to support operational and financial sustainability.
Identify opportunities to improve efficiency, control costs, and enhance revenue.
Ensure patient concerns and complaints are addressed promptly and professionally.
Promote accurate and compliant patient records and high standards of service.
Support quality and collaboration
Promote compliance with healthcare regulations, HIPAA, accreditation standards, and organizational policies.
Participate in investigations of patient complaints, incidents, and other concerns and support appropriate follow-up and staff education.
Collaborate with other Practice Managers and organizational leaders to share resources, solve problems, and promote consistency across CHCNC.
Provide operational coverage for other practices as needed, including the Dental Department.
Represent CHCNC in appropriate community events and initiatives.
Requirements
What You'll Bring
Bachelor’s degree in healthcare management, business, or a related field preferred. Equivalent education, training, or relevant professional experience may be considered.
At least three years of practice management experience or operational leadership experience in a healthcare setting is preferred.
Knowledge of health center revenue cycle operations, financial systems and analysis, and computer systems and applications is preferred. Demonstrated experience in these areas is highly desirable.
Experience with electronic health records and healthcare technology.
Strong leadership, organizational, problem-solving, and decision-making skills.
Excellent verbal and written communication skills and the ability to build effective relationships with providers, staff, patients, and community partners.
Why Join CHCNC?
At CHCNC, your work has a direct impact on the health and well-being of the people in our community. You'll have the opportunity to lead a dedicated team, influence how care is delivered, and help make high-quality healthcare more accessible to the people we serve.
We Offer a Comprehensive Benefits Package That Includes
Health, dental, and vision insurance
Generous paid time off
Paid holidays
Retirement plan with employer contribution
Life insurance
Short- and long-term disability coverage
Employee assistance program
Opportunities for professional growth and development
If you're an experienced healthcare leader who enjoys developing people, solving problems, and making things work better, we'd love to hear from you.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.