About this opportunity
Serenity Healthcare lists this Practice Manager, Sales & Operations opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Employment Type: Full-Time
Compensation: $100,000 + bonus
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location - the team, the floor, the numbers, the sales pipeline, and the member experience. This is a role for someone who has already proven they can drive revenue while running a tight operation and is ready to do both at a higher level. You'll be expected to lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated. If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language. No industry-specific experience required.
What You'll Be Responsible For
Own the full day-to-day operation of a high-volume service location - staffing, workflow, floor presence, and output quality
Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for - while identifying and converting sales opportunities
Track location KPIs - sales volume, conversion rates, efficiency, and quality scores - and use that data to make real operational and commercial decisions
Identify underperformance early and address it directly, with clarity and follow-through
What We're Looking For
5+ years of leadership experience with a demonstrated blend of operations management and sales - you've run the floor and owned a number
A proven track record of meeting and exceeding sales targets with the results to back it up
Demonstrated accountability to KPIs - you've managed them, reported on them, and made decisions based on them
Background in hospitality, upscale retail, or premium service operations is a strong advantage - if you've run a location where member experience and revenue performance drove every decision, you already know what this job feels like
You've had direct performance conversations and have the outcomes to show for them
You don't wait to be told something is off - you see it, own it, and fix it
Compensation & Benefits
$100,000+ annually plus bonus incentives
90% employer-paid medical, dental, and vision coverage
401(k) retirement plan
10 PTO days to start, 15 after year one + 10 paid holidays
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything - and we look for leaders who understand that hitting the number and raising the standard are the same job. If you've built your career running operations where cutting corners wasn't an option and missing targets wasn't acceptable, you'll be at home here.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.