About this opportunity
United Veterinary Care lists this Practice Manager - Veterinary opportunity in san mateo, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Practice Manager – North Peninsula Veterinary Emergency Clinic
Location: San Mateo, California
Employment Type: Full-Time
Reports To: Regional Director of Operations
About The Role North Peninsula Veterinary Emergency Clinic (NPVEC) seeking an experienced, people-focused Practice Manager to lead day-to-day operations of a veterinary hospital while delivering exceptional medical care, an unmatched client experience, and strong business performance. This role partners closely with the Medical Director, Regional Director of Operations, and support teams to create a highly engaged workplace, optimize hospital efficiency, and strengthen long‑term relationships with clients and the community.
The ideal candidate is a collaborative leader who thrives in a fast‑paced veterinary emergency environment, combines operational excellence with emotional intelligence, and is passionate about supporting teams and pets alike.
What You’ll Do
Hospital Operations & LeadershipPartner with the Medical Director to lead hospital operations aligned with organizational standards, medical excellence, and client experience goals
Serve as a role model and champion of company values, ensuring consistent, high‑quality patient care and service
Identify operational barriers and proactively implement solutions to improve workflow, productivity, and outcomes
Team Management & DevelopmentRecruit, interview, hire, train, coach, and, when necessary, discipline or terminate team members
Create development plans, support ongoing training, and foster career growth for associates
Build team schedules to ensure appropriate coverage, efficiency, and compliance with labor standards
Conduct performance reviews, wage planning, and staffing analysis aligned with hospital growth
Client ExperienceLead by example in delivering a professional, compassionate, and “unmatched” client experience
Ensure timely and effective resolution of client concerns
Oversee phone etiquette standards, online reviews, and client communication practices
Financial & Performance ManagementPartner in annual budgeting, goal‑setting, and hospital planning
Monitor and improve KPIs including labor, revenue growth, average transaction value, visit growth, production categories, and forward booking
Manage cost of goods, inventory, pricing, and purchasing compliance
Review scorecards, financial statements, and performance dashboards regularly
Communication & CollaborationMaintain consistent communication with hospital leadership and support teams
Participate in weekly, monthly, and quarterly performance reviews and action planning
Build strong relationships with internal partners, clients, and the local community
Qualifications
Preferred: Certified Veterinary Practice Manager (CVPM) or Bachelor’s degree in Business Administration or a related field
Minimum 5 years of experience in medical, veterinary, or healthcare operations management preferred
Strong knowledge of human resources practices, scheduling, and employee development
Experience with sales, marketing, and financial performance management
Veterinary industry knowledge strongly preferred
Proven leadership, decision‑making, and coaching skills
Compensation & Benefits
Pay Range: Up to $110,000
Complimentary Short Term Disability
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options Long Term Disability option (covered by employee)
Progyny-Fertility and Family Building Support
Generous Continuing Education Program
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, vacation and CE
AVMA Professional Liability Insurance (PLIT) provided
VIN provided
Reimbursement for: state Veterinary License / DEA License / state VMA Dues / AVMA Dues/ +/-specialty dues
Master accounts with online publishers: Sage, Wiley, Elsevier
Digital Musculoskeletal Support
Referral Bonus Program
DailyPay on Demand
Physical Requirements
Ability to stand and walk for extended periods (up to an 8-hour shift)
Ability to lift, carry, or move up to 40 pounds
Ability to bend, stoop, kneel, and perform other physical tasks associated with hospital operations
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.
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Worksite address
san mateo, CA, 94409, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.