About this opportunity
Long-Lewis lists this Prattville - Customer Concierge - Full Time opportunity in prattville, Alabama. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer ConciergeAbout the Opportunity The Customer Concierge serves as an important first point of contact for customers, providing friendly, professional assistance by phone and through electronic communications. This position is responsible for answering incoming calls, gathering the appropriate information, and connecting customers with the correct person or department. The Customer Concierge also helps ensure customer inquiries are properly documented and followed up on by logging missed calls for advisors, tracking sales calls, taking accurate messages, and sending and responding to electronic communications as needed. We're looking for someone who is personable, organized, and comfortable communicating with a wide variety of customers in a fast-paced environment.Key ResponsibilitiesAnswer incoming calls in a friendly, professional, and helpful mannerGather information from callers and direct calls to the appropriate person or departmentLog missed calls for advisors and track incoming sales callsTake clear and accurate messages when necessarySend and respond to electronic communicationsProvide courteous and professional customer service throughout each interactionQualificationsPrevious customer service experience or training preferredExperience in an automotive setting, receptionist position, call center, or similar administrative/clerical role preferredStrong telephone, written, and interpersonal communication skillsStrong computer skills and ability to accurately document customer informationFriendly, courteous, and professional demeanorBehaviorsPreferredDedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestMotivationsPreferredEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of tasksAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workJob Security: Inspired to perform well by the knowledge that your job is safeEducationRequiredHigh School or better.ExperienceRequired1 year: Basic computer and phone skills.PreferredConcierge, customer service, or hospitality experience preferred but not required. 1 year: Administrative or Other Relative Experience PreferredLicenses & CertificationsRequiredDRIVER'S LICENSE
Worksite address
prattville, AL, 36066, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.