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Job description
Premium Billing Specialist IAmerico is hiring a full-time Premium Billing Specialist to join our expanding team! The hours for this position are 8:00 - 5:00, onsite at our downtown Kansas City office.Job Description:The primary purpose of this position is to provide an entry level for candidates who have not demonstrated the education/job experience for a Level 2. This role is responsible for processing incoming payments and handling of phone inquiries from external and internal customers and other duties as assigned.Key Responsibilities:Facilitate and administer on demand premium drafting via telephony software for policyholders following department guidelines while adhering to compliance regulationsApply incoming premiums for life and annuity products in accordance with departmental policies and proceduresRefund overpaid premiums and perform basic accounting transactions between company accounts. Review suspense entries, restricted/suspended policies, and resolve basic customer inquiriesVarious other duties based on department needs and individual capacityExperience and Qualifications:Basic comprehension of Accounting PrincipalsComprehension of Americo processes and systems (NBUW, Vantage, AWD, Americo.com, Microsoft Outlook, SSRS, Navision, PAS, Dashboard, My Americo, Sales Connection, Suitability Interview Program, Calabrio, Finesse, Microsoft Excel, Microsoft Word)Basic Customer Service and Financial Services knowledgeExcellent written and verbal communications with the ability to interact with internal staff via phone once role proficiency has been obtainedDetail oriented – deliver consistently high quality outputMulti-tasking without undue stressAbility to be a team player (foster mutual respect in your dealings with others)Ability to thrive in a learning environment (cross train, added responsibilities)Critical thinking skillsEducation:Four-year college education or equivalent work experience
Worksite address
kansas city, MO, 64101, US
Who can apply
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