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Job description
Position Summary
The Premium Hospitality Supervisor directly oversees the execution of the suites front line team and the general operation of the suites according to the standards set forth by Aramark and PPG Paints Arena. This position focuses on ensuring every customer within the suites service level experience receives the distinctive premium service at each event that meet Aramark and PPG Paints Arena expectations. The Premium Hospitality Supervisor reports directly to the Suite's Manager and will directly oversee the Suite Servers & Suite Runners as well as communicate with ther Suites Sous Chef to meet the needs of all suite level guests.
Essential Job Functions
Oversee & Verify set-up of each service area
Walk through before each service shift to ensure proper perpetration
Collect, Review, & Communicate client-specific notations for each event to relevant staff including Suite Servers, Suite Runners, and other applicable staff
Communication liaison between Suite Staff and Suite Kitchen including Sous Chef, Suite Servers, Suite Runners, and other applicable staff
Actively partner with other supervisory staff to ensure effective distribution of product including beverage set-up, cold foods push, hot food push & orders placed during the event
Actively ensure customer satisfaction through direct interaction with customers
Actively identify issues & correct potential concerns
Actively respond to & assist with customer concerns, questions, or issues
Customer complaint resolution skills
Oversee & Verify accurate final bill collection & settlement by Suite Servers
Assign side-work & closing duties to suites staff as needed
Oversee & Verify accurate close out of service locations
Oversee & Verify accurate collection of restock information
Ensure completeness of work by self, Suite Servers, Suite Runnners, or other applicable staff before dismissal or end of all staff's shifts
Ensure timely and accurate recognition of any event staff with Suite Manager; partcipate in recognition or reward as needed
Identify & communicate relevant or potential performance issues with Suite Manager; partipcate in coahing & counseling as neeeded
Assist Suites Manager as needed in preparing for each event shift
Other duites & functions as assigned by Supervisor or Manager
Essential Requirements
Must have flexible availability and able to work all Penguins games including non-hockey events as needed
Adhere to all established policies of the employee handbook
Adhere to all established position performance requirements
Lift, Move, and Carry up to 20 lbs.
Ability to Bend, Reach, & Stretch as needed for service to guests and cleaning & maintenance
Superior skills in organization, detail orientation and thoroughness of task completion
Superior skills in customer service and personal interaction skills
Basic Math, Reading, and Keyboarding skills including PC's and telephones
Must be knowledgebale of food preparation techniques
Must be able to stand and walk during entire shift
Required Certifications/Education/Experience
At least 1 year of Food Service Supervisor or other relevant experience
At least 1 year of prior expereince in Front of House food service operations
All standard Aramark & PPG Paints Arena trainings, including: RAMP
Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
Customer Service
Point of Sale systems
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About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.