This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
CLEAR is seeking a Manager, Member Care - Premium Experience & CLEAR1 to lead the end-to-end digital member experience across CLEAR’s highest-touch support channels, overseeing Team Leads and Specialists while driving operational excellence and continuous improvement.
You will own the digital member support strategy, define SLAs for chat, email, messaging, and phone, and partner with Product, Engineering, and Operations to enhance member journeys and service quality.
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.