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Job description
Chargeback / Accounts Receivable SpecialistThe Chargeback / Accounts Receivable Specialist is responsible for researching, validating, and resolving customer chargebacks and deductions. This position works closely with internal departments and external customer portals to ensure deductions are properly supported, disputed when appropriate, and accurately documented.Key ResponsibilitiesResearch customer chargebacks and determine whether each claim should be validated or deniedVerify deductions and maintain accurate records in spreadsheetsGenerate chargeback and deduction reports as requiredObtain supporting information and documentation from customer portals, applications, emails, Sales, Customer Service, brokers, and other sourcesWork closely with Sales, Customer Service, Warehouse, and Logistics teams to research and resolve discrepanciesCommunicate with external partners and customer departments to resolve late or skipped paymentsAccess and manage customer-specific portals related to Accounts Receivable and chargebacksPrepare and send invoice requestsMaintain organized chargeback documentation and supporting recordsScan, file, and maintain financial and customer documentsStay current on customer vendor-compliance requirements and chargeback policiesMonitor outstanding disputes and follow up to ensure timely resolutionIdentify recurring deduction issues and communicate findings to appropriate departmentsPerform additional Accounts Receivable and administrative duties as assignedJob RequirementsPrevious experience in Accounts Receivable, chargebacks, deductions, billing, or collections preferredStrong research, analytical, and problem-solving skillsExcellent attention to detail and accuracyProficiency with Microsoft Excel and spreadsheetsAbility to navigate customer portals and multiple computer applicationsStrong written and verbal communication skillsExcellent organizational and time-management abilitiesAbility to work effectively with Sales, Customer Service, Warehouse, Logistics, and external partnersAbility to manage multiple priorities and meet deadlinesExperience in a manufacturing, distribution, or consumer products environment is a plus
Worksite address
ontario, CA, 91761, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.