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Job description
Pricing Verification Specialist (Program Specialist III)The Pricing Verification Specialist (Program Specialist III) acts as a liaison between members and dealers for the Auto buying program. This role will be responsible for gathering information, researching, communicating and educating all parties on the guidelines of the program. They will also ensure incoming and outgoing calls are processed accurately and within the department and contractual guidelines. This position will work alongside other Program Specialists but also have the ability to work independently as needed. They are responsible for all Price Verifications for Vehicle Purchases/Leases and Parts and Service.Essential Duties And Responsibilities:Initiates Price Verifications that includes gathering transaction documents from both members and dealers.Review member's purchase with a high attention to detailContacts Members, Dealers (including General Managers and Principals), Sales team, and various internal departments via phone and email in a professional manner.The ability to analyze a situation, offer potential solutions and communicate them clearly over the phone.Documents trends with new and existing dealers in relation to Price Verification reviews and alerts ManagementResponsible for managing a filter of member issues including aging, follow-up and closingSubmits price verification package within department guidelines for review and sign-offProviding weekly updates to members on status of price verificationCounseling dealers on process and priceConduct follow-up calls to both dealers and members to ensure issues are resolved timely and efficiently.Demonstrates the ability to remain calm while handling difficult phone calls.Other duties as assignedQualifications/Requirements:High School Diploma and a minimum of 2 years' experience in a service-oriented environmentMinimum of 1 year experience as a high performing Program Specialist II is preferred but not requiredProficient in Microsoft Office including Outlook, Word and Excel (preferred).Experience using an Outlook calendar to track and manage follow-up callsExperience working within a team environment is preferredExposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)Maintain high Standards of Customer Service ExcellenceStrong attention to detailMaintain a high level of morale and commitment to the Program Specialist GroupSuperior written and verbal communication skillsFlexible, adaptable and able to work in a fast-paced environmentExcellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomaticPositive attitude, energetic and enthusiasticGood work ethic (attendance and punctuality), reliable and accountableExercise good judgment and use initiative; demonstrate integrity and honestyStrong organizational skills with the ability to self-manageBilingual Spanish is a plus
Worksite address
san diego, CA, 92121, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.