Job description
Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.
Must be willing to work 10am-7pm Mountain Time hours
Preference for candidate to live in Mountain or Pacific Time Zones
Role and Responsibilities
Primary functions of this role include but are not limited to:
· Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations
· You may be assigned to specific suppliers exclusively.
· Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards
· Processing deal registrations
· Segmentation and serviceability checks
· Contract creation
· Ensure accuracy of signed contract/documents, order gathering forms and LOAs
· Research where answers and solutions are unclear or unknown
· Provide resolution on first-level pricing escalations
· Salesforce opportunity, quote, and order management
· Strive for a 2-hour quote pick-up within Salesforce
· Strive for a 2-hour email response time
· Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes
· Monitor and respond to questions through company chat groups and email
· Build relationships with advisors, internal departments and suppliers
· Team coverage
· Attend regular supplier meetings and trainings
· Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors
Qualifications and Education Requirements
· Bachelor’s degree preferred
· Telecom experience 6 months+ preferred
Adaptable to constant change
Customer service background
Advanced organizational skills
Microsoft Office 365 predominantly with Outlook and Excel
Intermediate computer knowledge
Intermediate comprehension of telecom/technology carrier’s product offerings
Exceptional written and verbal skills with engaging phone presence
Preferred Skills
· 1+ year telecom/technology experience
Detail driven, ability to prioritize
Ability to work within the “grey” when things are not black and white
Self-motivated
Strong communicator - ability to have hard conversations
Personable
Team collaborator
Quick learner
Independent problem solver
Forward thinker
Additional Notes
Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.
Salary: 45,000-50,000Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.