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Job description
Job Description Summary
As a provider at Vera Whole Health, you are focused on building strong relationships with your patients to address their needs beyond their symptoms. You meet with 10 to 15 patients each day for 20 to 60 minute appointments, supported by an entire care team, including health coach, to deliver whole person care – care that’s often outsourced to specialists in today’s broken system. Committed to outcomes-based medicine and data-driven population health, you’re eager to live your passion to serve others and restore primary care to what it was always meant to be.
How Will You Make An Impact & Requirements
Accountability for assuring the mission, vision, values of Vera Whole Health using the coach approach in accordance with personnel policies.
Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
Accountable for supporting the overall assigned care center(s) performance; both bottom- and top-line items and team member engagement.
Promotes strong operational procedures and plans while communicating the “why” of business decisions with a positive message. Has accountability for assuring operational workflows and processes are being followed.
Effectively communicates change and can engage the team to positively implement change.
Serves as the first point of contact for escalation of day-to-day operational issues and challenges for their region, escalating needs to the Regional Director of Operations as needed.
Participates in the design and execution of training plans for new Practice Managers within their region.
Mentors and coaches other practice managers and lead providers (as assigned). Collaborates with other practice managers to coach lead providers on performance expectations and develop plans to achieve operational, clinical, company, and client goals.
Serves as a trusted partner for assigned client(s), promptly responding to, and resolving client concerns and complaints. Collaborating with the Regional Director of Operations, proactively reviews data trends to offer strategies and services to their client to drive down total cost of care and deliver on Vera’s value propositions.
Demonstrates a solution-oriented approach to reviewing operational issues and resolving team concerns related to new processes, new procedures, and sprints.
Supports the Regional Director of Operations in achieving regional goals and performance outcomes; assists the Regional Director in executing strategies for meeting and exceeding performance metrics.
Assist with development, management and adherence to annual operating objectives and budget to achieve support of the overall care center and patient service objectives.
Responsible for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
Manages and engages in regional scope of practice and regulatory issues: Escalates to the appropriate company resource when needed.
Facilitates best practice sharing within the markets and regions. Develops and implements innovative solutions to complex clinical and business challenges to coincide with meeting client business needs in cooperation with direction from Regional Director of Operations.
Manages and leads care center projects as assigned to support departmental and organizational strategic initiatives.
Develops and manages new clinic services and programs along with clinical leadership and other departmental teams. Implements these services and ensure process improvement and adherence to policies is maintained.
Education/Experience
Minimum Bachelor’s degree in either Healthcare career or administration
Minimum 1-year experience in client management.
Clinical, leadership, and people management experience
Minimum 5 years managerial experience in health care, including multi-site management.
Experienced with developing, implementing, and evaluating annual and long-term operating and fiscal plans (1-to 3-year forecasted budgets).
Experience managing and leading teams in a virtual and matrix environment.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Current Healthcare Provider BLS certification on date of hire.
Documentation of Hep B vaccination or proof of immunity (titer), TB test in the last 90 days, Influenza immunization.
Strong computer skills including experience with MS Office suite.
Additional Qualifications Preferred
Certified clinical experience, RN or Advanced Practice Health Care Provider.
Master’s degree in healthcare, business, or other relevant field
Demonstrated Attributes
Demonstrate an understanding of and commitment to Vera Whole Health’s core values of a coach approach, esteeming to others, authenticity, adaptability, empathetic listener, resilience and innovative; practice these values in relations with internal and external customers.
Commitment to efficient patient centered services, as well as commitment to the operating goals and philosophies of Vera Whole Health.
A self-starter, team player, excellent communicator (both written and verbal), adaptable, and critical thinker.
Strong leadership, supervisory, and organizational skills.
High energy level and ability to foster teamwork both in the care centers and work as part of the Vera Whole Health management team.
Creativity, initiative, and decision-making skills.
You must be willing to maintain a flexible work schedule, including evening and occasional weekend hours.
Works well under pressure and is able to adapt quickly to change.
Champions rollout of new company policies and procedures among care center teams and other Practice Managers
Physical Demands
Requires looking at a computer monitor/screen for extended periods of time.
It requires repetitive motion and use of hands for the computer keyboard and mouse.
Requires sitting for extended periods of time.
Requires travel to different care centers.
May include up to 25% travel based on location of care centers of oversite (within state and out of state).
Compensation
$243,074.00 to $364,611.00
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Worksite address
everett, WA, 98213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.