Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Principal Consultant for Azure solutions, you will be leading medium-scale client engagements and complex project delivery. This position will focus on assisting with solution architecture and design, technical leadership and mentoring, with expertise in Azure, DevOps, and Agile methodologies.
What You'll Be Doing
Leading medium-scale technical requirements elicitation, design, and scoping discussions internally and/or with existing and potential clients
Decomposing medium-scale requirements/user stories into tasks, and accurately estimating the effort for themselves or others to complete those tasks
Delegating technical tasks to other team members for multi-workstream projects of medium scale and moderate complexity
Leading and driving projects, including both on- and off-shore resources
Identifying problems independently and demonstrating proactive ownership of their solution, veting and evaluating others’ proposed solutions, and delegating ownership to others where appropriate
Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership
Collaborating with the project team and internal leadership on potential solutions and mitigation approaches, and participating in the related client communication
Demonstrating a proven, repeatable track record of successful medium-scale project delivery
Monitoring other consultants’ completion of tasks, helping other consultants eliminate or work around impediments, and identifying additional work for others
Assisting in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
Advising clients in an atmosphere of partnership at the primary stakeholder level
Proactively guiding and consulting technical and non-technical project-level client stakeholders on technical concepts or design implications
Presenting to clients in a business-focused, impactful, and persuasive manner
What You'll Bring to the Role
5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment
5+ years’ experience leading consulting projects for large clients with three or more of the following types of projects, and is considered a go-to source of knowledge for others:
Azure Compute (PaaS & Containers)
Data Stores: Fit-for-purpose selection
Messaging & Events
API Design & Management
Integration & APIs
AI & Search
SDLC/DevOps/Platform Engineering
Performance & Scalability/Reliability & Release
Identity & Access (Application-centric)
Monitoring & Observability
Documentation & Leadership
5+ years’ experience leading consulting projects for large clients with four or more of the following tools and technologies, and is considered a go-to source of knowledge for others:
Design patterns and architectural concepts
.NET Core
C#
Front-end development tools (Angular, React, Blazor, or comparable)
ORM - Entity Framework/Dapper
Data storage – relational and non-relational
DevOps automation: CI/CD & IaC
Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow)
Automated tests
Scrum/Kanban/Agile
Experience contributing to user stories and backlog content, including task management and progress visibility
4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications.
AZ204, AZ102 and AZ400 highly recommended
Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner
Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.