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Job description
Principal Customer Success Manager - OstroOstro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.What You'll DoServe as the strategic advisor for a portfolio of enterprise pharmaceutical clientsBuild executive relationships that drive client satisfaction, retention, renewals, and growthDevelop client strategies that maximize platform adoption and commercial outcomesTranslate analytics and campaign performance into actionable business recommendationsPartner cross-functionally to deliver exceptional client experiences and flawless executionChampion customer needs internally and influence the Ostro product roadmapIdentify and lead opportunities for account expansion while managing complex projects, budgets, and timelinesRequirements7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agencyProven success managing enterprise client relationships and growing strategic accountsDeep understanding of omnichannel digital marketing, including web, social, and digital engagementExpertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelinesExperience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissionsStrong analytical skills with the ability to translate performance data into strategic recommendationsExperience partnering with cross-functional teams to deliver complex client programsExcellent communication, presentation, and stakeholder management skillsWillingness to travel to client sites approximately once per quarter or as neededMust have experience launching HCP and patient websitesMust have deep pharma knowledgeMust have worked either at an agency or in house pharma previouslyNice to HaveExperience with Veeva Commercial Cloud products, including Vault CRM.Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.Interviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $115,000 - $175,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
Worksite address
boston, MA, 02108, US
Who can apply
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