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Job description
Western Alliance Bank seeks a Principal Engineer II to lead Contact Center Technology & Operations. You’ll guide complex solution design, drive secure and compliant architectures, and mentor engineers across multiple teams.
The role emphasizes Agile practices, collaboration with sponsors, and transforming call routing, IVR, and AI-enabled platforms. With a strong banking background, you’ll ensure risk management and architecture governance while delivering scalable, end-to-end service solutions.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.