Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
hackajob is collaborating with Oracle to connect them with exceptional professionals for this role.
Description
Oracle Cloud Infrastructure (OCI) is seeking a Principal Program Manager to lead strategic operational improvement initiatives within our Repair Services organization. This role will focus on improving repair quality, reducing failure rates, optimizing vendor performance, and driving operational excellence across the end-to-end repair ecosystem.
The ideal candidate combines strong program management, operational leadership, vendor management, and technical problem-solving skills. You will work across Engineering, Quality, Supply Chain, Logistics, Customer Support, and external partners to identify issues, implement scalable solutions, and deliver measurable business results.
Responsibilities
What You'll Do
* Lead cross-functional programs that improve repair quality, turnaround times, and operational efficiency.
* Drive initiatives to reduce repair failure rates through data analysis, root cause investigation, and corrective actions.
* Partner with Engineering, Quality, Supply Chain, Logistics, Customer Support, and external vendors to improve end-to-end repair operations.
* Establish and manage key performance indicators (KPIs), operational dashboards, governance reviews, and reporting mechanisms.
* Own vendor performance management, including service level agreements (SLAs), operational reviews, performance improvement plans, and accountability frameworks.
* Lead high-priority operational escalations and coordinate rapid issue resolution across internal teams and external partners.
* Develop and implement scalable processes, workflows, and reporting structures that improve operational visibility and service delivery.
* Drive continuous improvement initiatives by partnering with engineering and quality teams to address recurring issues and prevent future failures.
* Communicate program status, risks, key metrics, and recommendations to senior leadership and executive stakeholders.
* Foster a culture of accountability, urgency, and operational excellence across the organization.
What We're Looking For
* Strong program management experience leading complex, cross-functional operational initiatives.
* Proven ability to drive process improvements and deliver measurable business outcomes.
* Experience managing vendor relationships, performance metrics, and operational reviews.
* Strong analytical and problem-solving skills, including root cause analysis and data-driven decision-making.
* Ability to influence stakeholders across multiple organizations and drive alignment in a fast-paced environment.
* Excellent communication, presentation, and executive stakeholder management skills.
* Experience developing operational metrics, dashboards, and governance processes.
Minimum Qualifications
* Bachelor's degree in Engineering, Operations, Supply Chain, Business, Computer Science, or a related field (or equivalent experience).
* 7+ years of program management, operations, supply chain, repair services, or related experience.
* Experience leading cross-functional initiatives involving internal teams and external partners.
* Demonstrated success managing operational performance, escalations, and process improvement programs.
* Strong project management, organizational, and communication skills.
Preferred Qualifications
* Experience supporting hardware repair, service operations, manufacturing, datacenter infrastructure, or supply chain environments.
* Experience with vendor management, contract performance, and SLA governance.
* Familiarity with quality systems, failure analysis, corrective actions, and continuous improvement methodologies.
* Experience working in large-scale cloud infrastructure, technology operations, or service delivery organizations.
* PMP, Lean Six Sigma, or related certification is a plus.
Success Metrics
* Reduction in repair failure and repeat return rates
* Improved vendor SLA and quality performance
* Faster issue resolution and escalation turnaround
* Improved operational visibility and cross-functional execution
* Increased customer satisfaction and reduced operational cost
Qualifications
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.