About this opportunity
Freshworks lists this Principal Solutions Engineer opportunity in san mateo, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Lead executive alignment workshops across strategic and global accounts
Define value messaging across C-suite buying committees
Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins
Deliver compelling and customized product demonstrations aligned to map digital transformation using industry use cases, ROI models, and value storytelling
Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions
Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members (IC1–IC3)
Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations
Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements
Advise leadership on innovation and go-to-market approaches
Qualifications
10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
Established playbook on using AI to present better, operationalize projects faster, and articulate value clearly
Understanding of LLMs and ability to guide customers, team members and products on foundational AI principles
Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar
Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL
Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight
Deep knowledge of APIs, webhooks, integrations, and infrastructure components; able to propose and explain solutions without needing additional support
Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration
Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and working with internal teams to drive innovation
Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences
Strong time management skills; capable of owning multiple deals and workstreams concurrently
Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture
Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events
Bachelor’s degree preferred; equivalent experience accepted
Additional Information
The annual base salary range for this position is $163,000 — $234,000 USD. Compensation is based on a variety of factors including location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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Worksite address
san mateo, CA, 94409, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.