About this opportunity
TTEC Digital lists this Principal Technical Project Manager opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What You'll Be Doing
Manage the overall delivery relationship with assigned program / project clients
Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people (TTEC Digital staff, contractors, client resources and vendors)
Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team
Ensure client stakeholder alignment and drive overall program customer satisfaction
Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
Identify high‑level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
Review project invoices for accuracy
Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.
Coach members of the project teams as needed to optimize the efficiency of the team
Manage the program resource plan, project plan and schedule
Achieve project goals within designated constraints
Perform and support project management duties related to resource utilization and revenue projection
Assist in the continuous improvement to the established project management methodologies
What You'll Bring To The Role
Experience delivering transformation projects
Deep knowledge of the NICE CXone solution preferred
Experience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. NICE CXone highly preferred
10+ years Project/Program Management experience within a consulting environment
Experience leading large enterprise client projects with $500,000 - $10,000,000 in consulting services, including executive level sponsorship, and reporting requirements
Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid
Experience leading a program with multiple projects and workstreams
Experience leading multiple project teams ranging in size from 3 to 50 people
Superb written and verbal communication and listening skills
Excellent organizational and planning skills
Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
PMP or other Project Management Certification strongly preferred
Ability to travel up to 30%
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off
This job posting will remain open until we have identified an adequate applicant pool.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independentlyman centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.