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Job description
E911 Public Safety DispatcherThe Lake County Emergency Communications Center is seeking experienced PRN Public Safety Dispatchers to assist with staffing coverage as needed. This position is ideal for current dispatchers or individuals with previous 911/public safety dispatch experience who can support operations with minimal training. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies. Dispatchers must use sound judgment, critical decision-making skills, and adhere to all directives, policies, procedures, and legal requirements. This role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must be able to function within a structured chain of command.Cultural ExpectationsAssume Good Intent: Approach each interaction with positive mindset and openness to understand others.Model Professional: Maintain high standards in behavior and communication that reflects our values.Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole.Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges.Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment.Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities.Essential Duties & ResponsibilitiesAnswer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.Perform CCIC/NCIC queries and relay information to authorized personnel.Monitor courthouse video surveillance and notify appropriate units of security concerns.Respond to administrative and non-emergency calls, providing information or referral as appropriate.Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.Maintain accurate, timely documentation within CAD and communication systems.Minimum QualificationsCurrent or previous experience as a public safety dispatcher requiredHigh school diploma or equivalentValid driver's licenseAbility to obtain/maintain CCIC/NCIC and EMD certificationStrong communication and multitasking skillsPhysical Activity & Work EnvironmentProlonged sitting, computer use, and headset operationOperation of standard office and dispatch equipmentExposure to emotionally charged interactions with the publicWork in a high-volume, high-stress, fast-paced environmentOccasional standing, walking, bending, kneeling, reaching, or climbingWork Environment24/7 emergency communications centerVariable shifts including nights, weekends, and holidays as neededHigh-paced environment requiring calm decision-making under pressureLake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.
Worksite address
leadville, CO, 80461, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.