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The Home Depot

Pro Experience Manager - Retail Ops Leader

village of wappingers falls, NY

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Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in New York. You will oversee Pro customer flow, ensure on-time deliveries, and model service standards while coaching associates and driving Pro signups.

This role requires strong leadership, operational discipline, and adherence to SOPs. You will perform MOD duties, coordinate with Store Leaders and Specialty Managers, and prioritize safety, training, and customer experience to deliver top-tier

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