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Job description
Process AssistantThe OpsTech Solutions (OTS) organization delivers world-class IT services powering Amazon's fulfillment centers and transportation networks across the globe. Within OTS, the Supply Chain organization ensures Amazon operations sites receive the technology equipment they need—on time, every time. Our flagship Rapid Asset Deployment site, RAD1, is the nerve center for IT asset lifecycle management, supporting Amazon's operational network at scale.We are seeking a motivated, detail-oriented, and hands-on Process Assistant (PA) to join our Janus Operations team at RAD1 in Antioch, Tennessee. This is a high-impact role where you'll directly support the flow of critical IT assets through inbound receiving, prep, picking, packing, shipping, and PIT operations—ensuring Amazon's sites stay equipped and operational.Location: RAD1 – Antioch, TennesseeSchedule: Sunday – Thursday | 10:30 PM – 7:00 AM (CT) (subject to change based on business needs)Reports to: Area Manager, Janus OperationsProcess Improvement & SafetyParticipate in and contribute to Operational Excellence (OpEx) initiatives, Kaizen events, and continuous improvement projectsReview, update, and ensure compliance with Standard Operating Procedures (SOPs)Identify and escalate safety hazards; coach associates on safe work practicesActively participate in safety initiatives and maintain a clean, organized, and audit-ready work areaSupport cross-functional coordination with Operations Engineering and Ground Transportation Logistics (GTL) teams as neededPeople LeadershipLead daily stand-up meetings and communicate priorities, updates, and performance expectationsTrain, coach, and mentor associates on SOPs, best practices, and safety protocolsTrack attendance and provide policy follow-up (responsibilities do not extend to disciplinary action)Serve as a floor resource—answering questions, removing barriers, and ensuring associates have what they need to succeedProvide real-time feedback to drive individual and team performanceWhy RAD1 Janus Operations?High-Impact Work: Every asset you help move supports Amazon's global operations networkGrowth Opportunity: RAD1 is expanding—this is a ground-floor opportunity to grow with a scaling operationSkill Development: Gain cross-functional exposure across 6 operational departmentsTeam Culture: Join a collaborative team that values ownership, innovation, and developing future leadersKey job responsibilitiesSupport daily department operations including labor allocation, shift planning, job assignments, and production goal attainmentFully understand end-to-end workflow across Janus departments (Inbound, Prep, Pick, Pack, Ship, and PIT Operations) and daily production targetsFill in with production duties as needed to maintain flow and meet shipping commitmentsTrack and report labor hours, UPH (units per hour), and associate performance metricsProvide vacation and absence coverage for Area Managers, maintaining operational continuityBasic Qualifications1+ years of Microsoft Office (Word, Excel, and Outlook) experienceHigh school or equivalentWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachWork 40 hours/week, and overtime as requiredPreferred QualificationsExperience within a distribution center, logistics, or manufacturing environmentKnowledge of lean techniques and Six Sigma toolsDemonstrated ability to lead, coach, or train peers in an operational settingFamiliarity with IT asset management, inventory systems, or supply chain processesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at TN, Antioch - 24.25 - 26.50 USD hourly
Worksite address
antioch, TN, 37011, US
Who can apply
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