About this opportunity
LSG Sky Chefs lists this Process Improvement Manager opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within Customer Service Center (CSC) and in accordance with the regional/corporate team. The individual will be responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC. Incumbent will ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.
Main Accountabilities
Lean Production
Implement and drive continuous improvement across CSC in close coordination with management staff
Implement LSG Production System for CSC in line with corporate and regional policies
Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
Support CSC management teams to achieve business targets (KPI’s)
Define continuous improvement targets together with the management staff and report performance against set operational objectives
Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
Report on KPIs for quality, productivity costs, and service delivery
Ensure communication and know-how sharing processes between CSCs in the country/region
Leadership
Identify and train CSC departmental management and core employees on production system methodology and lean principles
Knowledge, Skills and Experience
Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required
In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
Knowledge of lean concepts including Toyota Production System principles required
Proven track record in Lean manufacturing and success in implementation of redesigned processes
Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
Knowledge of Total Quality Management and Change Management experience is preferred
Strong analytical and problem solving skills
Sound delegation skills accompanied with effective ability for follow-up
Proficient with windows based software
Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Manufacturing, Management, and Strategy/Planning
Industries
Airlines and Aviation
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.