About this opportunity
Confidential Careers lists this Procurement Account Manager (Spanish Required) opportunity in city of jersey city, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role Purpose
Interested in this role You can find all the relevant information in the description below.
We are seeking a blingual Procurement Service Delivery Manager (North America) to join a global procurement services organization. This role is responsible for ensuring the effective delivery of Managed Services across the assigned scope in North America.
You will act as the primary interface between local stakeholders and the global delivery organization, ensuring that services are delivered in line with agreed expectations, performance standards, and governance frameworks. You will play a critical role in driving service excellence, strengthening stakeholder relationships, and supporting continuous improvement initiatives across a global operating environment.
Responsibilities
Lead the end-to-end delivery of managed services across the assigned North America scope.
Ensure services are delivered in accordance with agreed service levels, performance targets, and contractual commitments.
Monitor and analyze service performance metrics, identifying trends and opportunities for improvement.
Build strong relationships with business stakeholders and serve as their primary point of contact for service-related matters.
Partner with global delivery teams to ensure business requirements are understood and effectively executed.
Manage service risks, issues, and escalations, driving timely resolution and stakeholder communication.
Facilitate governance meetings and provide regular reporting on service performance, delivery status, and improvement initiatives.
Support alignment between regional business needs and global delivery capabilities.
Promote the adoption of standardized processes, tools, and best practices across the organization. xzgxqkn
Identify and implement opportunities to improve operational efficiency, service quality, and stakeholder satisfaction.
Requirements
Bachelor’s degree in Business, Supply Chain, or related field
7 years of experience in service delivery, account management, or procurement environments
Ability to speak with senior leadership
Fluent English and Spanish is essential
Proven experience managing service performance, stakeholders, and delivery governance
Experience in global or cross-regional environments
Understanding of procurement needs is a must have
Worksite address
city of jersey city, NJ, 07305, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.