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Job description
You’ll help shape premium partner experiences that deepen customer engagement and strengthen long-term relationships. Join a cross-functional team where your strategy and execution directly impact large-scale products and platforms.
As a Vice President Product Manager in Strategic Partner Benefits, you will define product strategy and lead delivery for capabilities that connect customers to valuable partner benefits. You will drive solutions across digital experiences, partner integrations, enrollment and activation, fulfillment services, servicing operations, reporting, and data platforms. You’ll collaborate across product, technology, operations, risk, compliance, marketing, and external partners to deliver scalable outcomes.
Job responsibilities
Define product strategy, roadmap, and delivery priorities aligned to customer needs, business outcomes, and platform scalability
Lead product discovery to evaluate new partner benefit opportunities and shape solution approaches
Own end-to-end delivery for capabilities spanning partner onboarding, enrollment and activation, fulfillment, servicing, and reporting
Translate customer and business needs into clear requirements, success measures, dependencies, and delivery plans
Partner closely with technology teams throughout the software development lifecycle to drive secure and resilient solutions
Establish strong governance, managing scope, timelines, risks, and trade-offs across a complex stakeholder ecosystem
Lead partner-facing product discussions on integration approach, testing, launch readiness, and post-launch support
Define and track key performance indicators for engagement, utilization, operational effectiveness, and product performance
Drive continuous improvement across product processes, operational readiness, and customer experiences
Build alignment across product, technology, operations, data, risk, compliance, marketing, finance, and partner teams to remove blockers
Mentor and develop product talent through coaching, feedback, and accountability
Required qualifications, capabilities, and skills
Bachelor’s degree or equivalent practical experience
7 years of product management experience delivering digital products, platforms, or enterprise capabilities
Demonstrated experience defining product strategy and translating business needs into roadmaps and executable plans
Experience working in Agile delivery environments and partnering with technology teams across the software development lifecycle
Proven ability to lead complex cross-functional initiatives and influence outcomes across multiple stakeholder groups
Experience with partner integrations, API-enabled solutions, and/or large-scale operational processes
Strong analytical and problem-solving skills, including evaluating trade-offs across customer experience, business value, and operational efficiency
Strong written and verbal communication skills, including executive-ready updates and recommendations
Strong organizational skills with the ability to manage multiple initiatives simultaneously
Demonstrated ability to operate effectively in a matrixed environment and influence without direct authority
High ownership mindset and comfort navigating ambiguity in a fast-paced environment
Preferred qualifications, capabilities, and skills
Experience in financial services, card products, benefits, loyalty, rewards, digital commerce, and/or partner ecosystems
Experience leading partner-facing product initiatives and complex third-party integrations
Knowledge of enrollment, activation, fulfillment, servicing, and/or customer engagement platforms
Experience with APIs, cloud-based services, and authentication technologies
Experience with data platforms and reporting ecosystems
Experience supporting platform modernization, migration, and/or transformation initiatives
Familiarity with customer journey design, operational readiness, and launch management
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.