Job description
Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.
WHO WE ARE:
Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.
We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.
Sounds interesting? Let’s talk.
Essential Functions:
Leading the product discovery process
Understanding user problems, needs, and the competitive landscape - the holistic user perspective
Brainstorming with stakeholders to solve user problems
Validating that proposed solutions will solve user problems
Defining product specs, including user stories and requirements, that engineering and design stakeholders can easily understand
Prioritizing solutions, factoring in potential upside/benefits, resources and timeline constraints, and strategic considerations
Creating the product strategy and roadmap for your product, while still being aware of the larger organizational landscape and when cross-product/team collaboration makes sense
Actively listening to internal and external stakeholders to maintain awareness of features that are not currently on the roadmap, but perhaps should be
Evangelizing your product vision with the organization
Communicating with stakeholders and leadership about your product, including but not limited to: Design, Engineering/QA, Event Operations, Sales Engineering, Finance, Sales, and Leadership
Translating requests from clients and internal stakeholders into product specifications and requirements, in collaboration with the Design and Engineering teams
Collaborating with stakeholders to ensure the needs are fully understood
Creating thorough and clear requirements so the product engineering team understands what they’re building
Leveraging Jira to appropriately break down and create work tickets for the team
Facilitating work through the development process
Converting the product spec / requirements into Jira tickets (the system we use)
Writing documentation on the feature for internal stakeholders
Ensuring that the delivered feature matches the product spec / requirements
Conducting user research, as needed
Collaborating with our Design and other internal teams to find appropriate research participants, both internal and external
Capturing the results of research and translating it into clear product requirements
Supporting the release process
Ensuring roadmap features are delivered in a timely manner
Ensuring the product release process is followed
Communicating regularly with stakeholders about upcoming releases to ensure they are prepared and ready to support our clients and customers
Acting as a resource / subject matter expert on your product for others in the organization
Maintaining expertise in the industry as a whole, along with a clear sense of how your product fits into the competitive landscape
Competencies:
Minimum of 5 years experience as a Product Manager
Exceptional verbal and written communication skills
Strong problem solving and critical thinking skills
Strong collaboration skills with internal stakeholders and senior leadership
Strong presentation skills for a variety of audiences, including senior leadership
Ability to build rapport and trust with others, both internally and externally
Ability to make objective, data-driven decisions
Nice to have, but not required
Experience in the live event industry, conventions in particular
Experience with Jira
Experience with Pendo
Supervisory Responsibility
No direct reports but must be able to influence your peers as the leader of your product
BENEFITS:
We offer
Medical, Dental, Vision, and Voluntary benefits
Generous PTO
Paid parental leave (following 12 months of continuous employment)
401K Match
$200 event reimbursement
Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program
OFFICE INFORMATION:
Leap Event Technology is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!
If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.
LEARN MORE:
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.