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Job description
Job Overview: Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.
You'll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!
This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Highlights of your role: Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications
Prepare pricing, estimates, structural analyses, and AutoCAD drawings
Solve complex and unique challenges using creative and practical problem-solving
Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities
Support and educate dealers, channel partners, and trade professionals
Contribute to departmental accuracy, responsiveness, and service quality goals
You're a good fit if you have (or if you can): 1-2 years of experience in estimating, drafting, construction, or a related discipline
Comfort using Microsoft Office products
Ability to learn AutoCAD through provided training
Collaboration skills paired with sound judgment in a business environment
Also want to make sure you have: Associate degree in a related field preferred
Technical curiosity and the ability to learn product systems quickly
Ability to self-manage priorities, timelines, and details
A solution-oriented mindset and comfort navigating ambiguity
We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .
Compensation: $22.00 - $26.00 per hour, pay based on experience ㅤ: #LI-AT1
Worksite address
waterloo, IA, 50702, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.