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Akia

Product Support Specialist - Troubleshoot, Guide & Delight Customers

san francisco, CA

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Job description

A hospitality tech company based in San Francisco is seeking a Product Support Specialist who will manage customer issues with technical expertise. This role involves end-to-end support, analyzing feedback, and guiding customers to understand the platform effectively. The ideal candidate has a BA/BS degree or relevant experience, excellent communication skills, and familiarity with SQL. The position offers a collaborative environment focused on customer satisfaction and problem-solving.

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Worksite address

san francisco, CA, 94199, US

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