Job description
Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.
Position Summary
BDR Solutions is seeking Production Operations / O&M Engineers to sustain 24x7 EAG production operations at ~1 billion API transactions/month and deliver ongoing API onboarding lifecycle under EAGMO. Strict SLAs apply: 99.5% availability, P1 response within 15 minutes of detection, service restoration within 4 hours. This role also executes centralized API onboarding (~35 APIs/month) during non-incident periods until automated self-service is approved for production.
Key Responsibilities
Provide 24x7x365 monitoring of the EAG IBM webMethods platform; respond to P1 incidents within 15 minutes of detection or notification, initiate remediation within 30 minutes, restore service within 4 hours
Maintain EAG system availability at 99.5% or higher (excluding approved maintenance windows)
Log 100% of incidents and service requests in IRS-approved ServiceNow; produce P1 root cause analyses within 5 business days
Monitor API performance metrics via AppDynamics dashboards (latency, throughput, error rates, availability); maintain dashboards accessible to IRS stakeholders
Execute API onboarding and lifecycle delivery (TA1): onboard new APIs, update configurations/policies/routes/documentation, execute deployments through IRS CI/CD pipelines — ~35 APIs/month
Perform API connectivity, regression, security, observability, and performance testing to validate functionality prior to each deployment
Support migration-lane API readiness activities for movement from IBM webMethods to the new gateway platform
Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
Produce Monthly O&M Performance Reports, Quarterly Trend Analysis Reports, and Incident Root Cause Analyses per the Deliverables schedule
Required Qualifications
5+ years in 24x7 production support for high-volume enterprise API gateway or middleware platforms (1B+ transaction/month scale strongly preferred)
IBM webMethods API Gateway or comparable enterprise API management platform in a production operations context
Demonstrated ability to meet aggressive SLAs: sub-15-minute P1 response and 99.5%+ availability targets
ServiceNow incident, change, and request management; structured escalation and root cause analysis processes
AppDynamics and ELK stack monitoring: dashboard management, anomaly analysis, API performance metrics
API lifecycle operations: onboarding, configuration updates, policy management, versioning, retirement
Active IRS Minimum Background Investigation (MBI) required
Preferred Qualifications
Direct IRS D&PE, DISM, or EAG-adjacent production operations experience — highest priority
Active MBI from IRS D&PE program
ITIL Foundation or service management certification
IBM webMethods administration and monitoring certification
API gateway backup/restore and DR exercise experience
The salary compensation range for this position is $155,000 – $185,000. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
This position is contingent upon contract award. Employment is not guaranteed and will proceed only if the associated contract is awarded and funded.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR Solutions is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.