About this opportunity
eTeam lists this Production Support Analyst opportunity in jersey city, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Production Support AnalystDuration: 12 Months Contract Location: Jersey City, NJ 07311 Hybrid role – 2 to 3 days onsite/week Summary: Support in-house business applications, data pipelines, and infrastructure for middle and back-office functions for derivative trades. Role ObjectivesEnsure continuity of business operations by resolving application issues—whether user-reported or automatically detected—in a timely manner to prevent technology disruption.Ensure system stability, applying site reliability engineering (SRE) methodologies and operability thinking to improve reliability over time through methodical problem management.Proactively improve stability by identifying and addressing ambiguous, unstructured issues, and by onboarding systems into long-term support with clear ownership boundaries and durable documentation.Create dashboards to monitor system components at a glance and generate stability reports.Eliminate toil, automate operations and monitoring.Job DescriptionAddress technical and data issues requiring in-depth debugging and expertise in production software applications, often in situations where the problem is not clearly defined or ownership is ambiguous.Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations).Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection.Train users in need of assistance, providing structured communication and audit-safe updates during incidents.Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution and comfort operating under SLA and time pressure.Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems.Qualifications and Skills3–5 years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams.Incident management and issue analysis to improve support procedures and methods.Writing back-end queries (mid-advanced SQL), programming in Python, Perl, PowerShell for monitoring and proactive issue identification.Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.Working understanding of regulatory bodies, reports, derivative trades, asset classes, and experience in the financial industry.Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration.Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency.Experience That Adds ValueImproving monitoring, reducing noise, and increasing diagnosability for production systems.Driving safe technical changes across infrastructure, applications, and batch processes.Onboarding systems with clear ownership boundaries and durable documentation.Preferred MindsetComfortable operating in ambiguous, high-pressure environments.Ownership through resolution, not just escalation.Methodical, curious, and collaborative.
Worksite address
jersey city, NJ, 07310, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.