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Job description
Production Support Analyst SeniorThe Production Support Senior Analyst will be responsible for providing operational and maintenance production support for Treasury Management applications (e.g., ACH, Bill Pay, eDeposit, Positive Pay, Treasury Net, etc.). Responsibilities include monitoring scheduled production activities and confirming success, providing trouble item resolution, coordinating with third party vendors and internal IT technology groups to resolve systems functionality and performance issues, evaluating operational and support capabilities and requirements for proposed new or revised application systems and ensuring that all processes and procedures are documented. Maintains and updates a tracking database of issues and prepares and provides management with production issues reports (e.g., weekly, monthly, etc.). Performs other duties as requested.The Production Support Senior Analyst requires strong understanding of other related business and technical disciplines/processes. Provides expertise, knowledge, and guidance for problems resolution, coordination, and escalation. Maintains currency and advanced level of technical skill/knowledge in all Treasury Management products and services. Strong interpersonal and communication skills to effectively work with all levels of management. Handles the complex technical problems.Required Qualifications*Minimum of 4 years of experience in Treasury Management systems/softwareMinimum of 4 years of experience in a financial services industryMinimum of 2 years working with MS OfficeAdditional QualificationsPreferred degree from a four-year college or university with concentration in a discipline directly related to the financial services industry or equivalent three years of experience in supporting complex systems and/or software associated with Treasury Management products and services.This level requires general knowledge of other related business and technical disciplines/processes.Resolves or coordinates problems in moderate scope and complexity.Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.Escalates more complex problems to Senior Level.Strong interpersonal and communication skills to effectively work with all levels of management.Excellent problem solving skills.CompensationStarting base salary: $34.55 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.Benefits and PerksComprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagementAbout UsSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.Inclusion and Equal Opportunity EmploymentCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Worksite address
newark, DE, 19711, US
Who can apply
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