About this opportunity
All Covered lists this Production Technical Support Operator opportunity in fulton, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IIM BPO Production Technical Support OperatorThe IIM BPO Production Technical Support Operator position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Operator is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on the functionality of all hardware in production ensuring all equipment is working well, and contacts appropriate parties when escalation is necessary.Key Responsibilities:Standard project software configurationContinually increasing imaging software proficiencyMonitoring and reporting on batch workflow, and intervenes when necessaryMonitoring and reporting on automated processesMonitoring and reporting on in-house hardware (workstations and scanners)Responsible for all uploads and customer ingestionInitial hardware and software troubleshooting and resolutionOther essential job functions include, but are not limited to the following:Responsible for standard project configuration in imaging softwareMonitoring and reporting on all automated processes, including reporting and customer product deliveryContinually increasing proficiency on imaging softwareMonitoring and reporting on in-house hardware functionality (workstations and scanners)Escalating issues to appropriate parties when problems ariseMonitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arisePerforms other duties as assignedQualifications:Excellent interpersonal and communications skillsStrong listening skills; ability to understand customers' needs and equate them to IIM BPO ServicesAbility to execute within a team structureAbility to collaborate with internal partners and external vendorsKnowledge of Business Process Outsource, back-file and day forward scanning preferredStrong knowledge of Microsoft Word and ExcelKnowledge of BPO capture software tools and abilities preferredEducation Requirements:Two-year college degree or satisfactory completion of a business curriculum from an accredited school and/or equivalent work experienceExperience Requirements:One to two years of technical experience in BPO productionOne to three years of experience in BPO Services or a related industryExperience providing solutions relating to business process improvementExperience servicing internal and external customersExperience working with external vendors/partners
Worksite address
fulton, MD, 20759, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.