Job description
The Company:
Optitex (www.optitex.com) is the leading global provider of integrated 2D/3D product development software solutions for the fashion, apparel, transportation interiors, and furniture markets. With three decades of experience and over 30,000 installations worldwide, Optitex delivers a comprehensive range of tools that assist and accelerate the product development process, reducing returns, enhancing sustainability, and boosting operational excellence.
Optitex is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com). Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions. Role Overview:
We are looking for a Professional Services Consultant based in Latin America (LATAM) to join our global Customer Success team. If you have a passion for 2D/3D CAD software with an understanding of textile design in the Automotive, Furniture or Apparel industry, great interpersonal skills, have a hybrid of soft and hard skills to master technology and manage customer relationships - your place is with us.
Location: Remote within Latin America
Join us to drive our growth and success. Apply now to become a key player in our dynamic team!
Key Responsibilities & Success Metrics
Assist with pre-sales activities including presentations to both small/medium and enterprise customers
Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc.
Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
Develop strong understanding of client’s business needs and goals
Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs
Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
Assists in preparing presentations, RFI's, and RFP's, etc.
Communicate the progress of customer implementations to internal and external stakeholders
Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
Actively seeks and tracks customer feedback on implementations and services
Represent the voice of the customer in product, service, and workflow design
Achieve and maintain a comprehensive understanding of the full line of software and services provided
Help customers meet their goals by effectively utilizing our solutions and services to their full potential
Success Metrics:
Assisting in Lead Generation: Collaborate with Sales on PreSales activity to achieve the Sales Target with highest quality demo that resonates with potential customers, focusing on clarity, relevance, and engagement.
Delivering success in Services: Successfully focus on delivering valuable outcomes for the customer´s business objectives and building on recurring Sales, Annual Maintenance and Professional Services revenue with cross-selling and upselling.
First-Rate Customer Satisfaction: Build strong customer relationships with effective and efficient customer service.
Qualifications:
Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes
Experience with 2D/3D pattern software (Gerber, Lectra, etc.)
Experience with Adobe Illustrator/Photoshop for fashion and textile design
Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus
Excellent communicator and team player
Ability to prioritize tasks and meet deadlines
Good organizational skills detail oriented
Fast learner encompassing a wide range of software
Help Desk / Technical Support with great problem-solving skills
Work remotely with possible travel required
Portuguese and Spanish speaking required with English speaking an additional bonus.
Originally posted on Himalayas
Who can apply
Eligible countries: Australia, Canada, France, Germany, India, Netherlands, Sweden, Switzerland, United Kingdom, United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC+0, UTC+1, UTC+5.5, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.