About this opportunity
Tempaper & Co. lists this Program Account Manager opportunity in brick township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Tempaper & Co. is seeking a highly organizedProgram Account Manager to support account management and workflows across large retail programs.Working cross-departmentally, the Program Account Manager will be responsible for implementing process improvements, managing program deliverables, and ensuring that timely deadlines and milestones are met.
Account Management
Oversee and manage operational processes supporting large and strategic sales retail partners
Partner with sales leadership to ensure key accounts are managed efficiently and accurately
Develop and maintain processes for account setup, product sku setup, product information, pricing, reporting, and other account requirements
Manage cross-functional, cross-departmental communication between Sales, Art, Production, and Operations, to support major accounts
Social compliance and factory audits – schedule factory audits, complete necessary paperwork, and communicate with third party labs
Manage launch schedules and T&A timing. Help ensure customer and retailer requirements are clearly communicated and consistently executed
Attend regular meetings pertaining to account and program deliverables and contribute strategic topics to support account management
Processes & Systems
Own and continuously improve operational processes across Art, Sales, and related functions as it pertains to large retail programs
Evaluate existing systems and identify opportunities for automation, integration, and improved functionality
Develop and maintain SOPs, workflows, timelines, and documentation to create greater consistency and accountability
Identify operational gaps and implement solutions that improve efficiency and reduce errors
Manage systems for tracking projects, deadlines, budgets, deliverables, and responsibilities
Reporting & Analysis
Develop and maintain reports and dashboards that provide visibility into budgets, account activity, projects, and sku performance
Analyze data to identify trends, inefficiencies, and opportunities for improvement
Prepare regular updates and recommendations for senior leadership
Qualifications
7+ years of experience working with large retail, wholesale, or strategic accounts in an operational, cross-departmental role.Experience project managing Target and large retail programs a plus
Experience creating and managing operational processes
Strong understanding of business systems, workflows, and process improvements
Excellent project management and organizational skills
Knowledge of NetSuite preferred
Advanced proficiency in Excel and experience working with business systems, project management platforms, and reporting tools
Exceptional attention to detail and follow-through. Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced, entrepreneurial environment
Strong communication and interpersonal skills with the ability to work effectively across departments
Ability to operate both strategically and hands-on
Ability to travel domestically to support account management and line reviews as needed, twice annually
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.