Program Coach and PACT Support (Per Diem)

Job description

Job Title

This role provides flexible support across two programs: Accord's residential metabolic psychiatry program and Ellenhorn's community-based PACT services. Staff may work in one or both settings depending on scheduling needs.

Both roles focus on providing supportive, relationship-based care to individuals experiencing mental health challenges. Staff help clients build daily living skills, engage in meaningful activities, and implement their individualized treatment plans.

Support may take place in residential settings, in the community, or during structured program activities. Evening and weekend availability is required.

Core Functions and Responsibilities:

Build supportive and respectful relationships with clients while maintaining professional boundaries

Support clients in implementing individualized treatment goals and healthy coping strategies

Assist clients in engaging in meaningful daily activities and routines

Maintain accurate documentation of client interactions

Communicate with clinical teams to ensure coordinated care

Adhere to all HIPAA and organizational policies

Participate in supervision and team meetings as required

Program Specific Responsibilities:

Program Coaches support residents participating in Accord's metabolic psychiatry program, which focuses on improving mental health through metabolic interventions.

Supporting clients in implementing their treatment plans related to nutrition, movement, sleep, and stress reduction

Assisting residents in preparing meals and following the ketogenic diet

Facilitating wellness-oriented groups such as walking groups, mindfulness, or general wellness activities

Supporting residents with monitoring technologies (CGM, Keto-Mojo, Garmin, mobile apps, etc.)

Maintaining cleanliness and organization in shared residential spaces

Observing client progress and communicating concerns to the clinical team

PACT Support staff provide one-on-one community-based support to Ellenhorn clients living independently.

Supporting clients with community engagement, social activities, and recreational outings

Assisting with daily living tasks such as grocery shopping, cooking, organization, and transportation

Supporting clients in attending appointments and navigating community resources

Providing medication observation when required

Coordinating with the client's clinical team to ensure alignment with treatment goals

Success Factors/Job Competencies:

Empathy and relationship-building

Problem solving and critical thinking

Organization and attention to detail

Flexibility and adaptability

Ability to work in a dynamic, fast-paced environment

Physical Demands and Work Environment:

Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, sit, drive a vehicle, use hands to type, handle or feel objects, reach with hands and arms, bend, walk up and down stairs, talk, hear, and see. Employee must be able to occasionally lift/move up to 25 pounds.

Work Environment: The majority of work is performed in an office setting.

Requirements

Qualifications Required:

Bachelor's degree in human services or related field preferred OR high school diploma with at least two years of experience supporting adults with mental health challenges

Strong interpersonal and communication skills

Ability to build trusting therapeutic relationships

Ability to work independently and collaboratively with clinical teams

Additional Requirements:

Valid driver's license and dependable vehicle

Clean driving record

Availability for evenings and weekends

CPR/First Aid certification preferred

Interest in wellness practices such as nutrition, movement, mindfulness, or cooking is a plus

Knowledge of ketogenic nutrition is preferred for Accord roles

Worksite address

arlington, MA, 02474, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.