Program Director, Freestanding ER and Urgent Care

Job description

Program Director, Freestanding ER and Urgent Care

Full-time

Partners: Baptist Health

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Baptist Health

Baptist Healthis a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

You will be a great fit for this role if you have:

RN license

At least 5 years of experience as an RN

Have at least 3 years of some type of healthcare leadership experience

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:

Complete P&L responsibility for the facility(s)

Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)

Coordination and integration of Provider activities in concert with the Medical Director

Ensure operational procedures are consistently maintained in facility

Provide leadership and motivation to maintain patient oriented customer service culture

Responsible for maintaining facility operational metrics in accordance with benchmarks set

Coordination with hospital partner for clinical recruitment and training

Management of facility department leadership staff for facility(s)

Participate in regulatory and accreditation preparedness and survey process

Participation in local marketing activities

Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.

Participate in the budget development process with the Regional Vice President and Joint Operating Committee.

Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.

Responsible for volume and center level growth.

Alignment with our core values and ability to lead through servant leadership

Strong, clear, and precise verbal and written communication skills

Strong communication & relationship management skills

Ability to work collaboratively across multiple organizations

Solid understanding of Healthcare Operations

Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.

Highly motivated individual with demonstrated initiative, independence, and curiosity

Self-driven, with an ability to work well under pressure and respond to shifting priorities

Ability to manage multiple projects simultaneously

Minimum of 7 years’ experience within the healthcare sector

Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

This job operates in a healthcare setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position would require moderate noise from phones, computers, printers, and medical equipment. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching as well as lifting and supporting patients.

WORK ENVIRONMENT

This job operates in a healthcare setting. CT Technologists must understand and accept the possibility of exposure to inside environmental conditions, such as radiation, noise, infectious/communicable diseases, blood and blood-borne diseases, chemicals and/or chemical fumes, odors, gases, and dusts.

TRAVEL

Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for their own transportation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

#J-18808-Ljbffr

Worksite address

sellersburg, IN, 47172, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.