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Job description
Program Director, Freestanding ER & Urgent Care
Full-time
Position Type: Exempt
Partners: VHC
About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
About VHC Health
VHC Healthis a not-for-profit, 548-bed health system serving the Washington, DC, metropolitan area, anchored by a nationally recognized top teaching hospital. Delivering high-quality, patient-centered care using advanced technology, VHC Health’s primary and specialty care providers located across Northern Virginia take community-centered, top-quality medical care closer to where patients and families live.
Groundbreaking for this site happened in August of this year! Join one of our newest locations from the very beginning!
POSITION OVERVIEW
The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.
POSITION RESPONSIBILITIES
Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
Complete P&L responsibility for the facility(s)
Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
Coordination and integration of Provider activities in concert with the Medical Director
Ensure operational procedures are consistently maintained in facility
Provide leadership and motivation to maintain patient oriented customer service culture
Responsible for maintaining facility operational metrics in accordance with benchmarks set
Coordination with hospital partner for clinical recruitment and training
Serve as cultural champion facility(s)
Management of facility department leadership staff for facility(s)
Participate in regulatory and accreditation preparedness and survey process
Participation in local marketing activities
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.
REQUIRED EDUCATION
REQUIRED SKILLS
Alignment with our core values and ability to lead through servant leadership
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Solid understanding of Healthcare Operations
Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Minimum of 7 years’ experience within the healthcare sector
Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO STATEMENT
Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.