About this opportunity
Harboring Hearts lists this Program Director opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Program Director
About the Role
Program Director is a hands‑on position with organization‑wide impact. The Director is responsible for the daily operation of our patient support programs: managing hospital referrals, processing patient assistance grants, coordinating patient and hospital events, maintaining accurate records, and sustaining regular communication with hospital social work teams.
The Director ensures request and referrals are answered promptly, assistance delivered accurately, and questions handled with care. Safeguarding and strengthening the quality of the hospital partner and patient experience is the Director’s foremost responsibility.
In addition, Harboring Hearts is preparing to extend its hospital network beyond New York into New Jersey, Connecticut, and Pennsylvania, and to continue to develop our Medical Advisory Board. The CEO leads expansion efforts with the Director as a partner throughout, helping to identify and assess target institutions, prepare materials, participate in meetings and site visits, and develop the operational processes new sites will require.
The Director also provides perspective on program strategy. The daily work with patients, families and hospital teams affords a unique viewpoint and helps to inform where our impact can be greatest, what current need looks like in real‑time, and what the data indicates.
Key Responsibilities:
Program Delivery & Administration
Run the day‑to‑day operations of Harboring Hearts' Emergency Fund and act as lead coordinator for all patient and hospital programs and events
Manage the referral process end to end - intake, eligibility review, approval, and follow‑up - for several hundred patient assistance requests each year
Administer patient assistance disbursements accurately and on time, working within established internal controls alongside the CEO, bookkeeper and audit team
Coordinate the logistics of patient and hospital facing events including vendors, venues, volunteers, and patient participation
Maintain complete, accurate program records, files, and documentation
Handle the administrative work the programs require: correspondence, scheduling, materials, tracking, and vendor coordination
Hospital Partnership Management
Serve as the primary day‑to‑day contact for social work teams and clinical staff across our 10‑hospital partner network
Maintain responsive, reliable service to referring social workers
Check in regularly with partner sites to identify success stories, identify deeper partnership opportunities, and to surface any points of friction or gaps in support
Assume day‑to‑day management of new hospital relationships once established
Program Strategy & Improvement
Work with the CEO to assess where our programs are working best and what improvements or efficiencies can be made
Recommend improvements to program design, eligibility criteria, and delivery
Document and strengthen program processes so the model can hold its quality as the organization grows
Manage program budgets and ensure programs operate within approved spending and grant requirements
Expansion Support
Support efforts to extend the hospital network into New Jersey, Connecticut, and Pennsylvania - researching and assessing target institutions, preparing outreach materials, and participating in meetings and site visits
Build the operational groundwork new sites require: onboarding materials, referral protocols, and documentation
Support the continued development of a Medical Advisory Board, including research, scheduling, materials, and ongoing coordination once it is seated
Data, Evaluation & Reporting
Maintain the data that tracks program reach, outcomes, and impact
Own program data collection, integrity, and reporting, including reports for the CEO, Board of Directors, funders, and hospital partners
Use program data to identify service gaps and inform program decisions
Organizational Collaboration
Contribute program content, outcome data, and patient stories to grant proposals, reports, and communications
Represent Harboring Hearts at hospital, sector, and community convenings
Coordinate volunteers supporting program delivery
Pitch in across the organization as a small team requires
Qualifications
Required
Minimum 3 years of experience in nonprofit program delivery, healthcare, patient support services, or social services
Bachelor's degree in public health, social work, nonprofit management, or a related field
Demonstrated comfort with hands‑on program administration - you will run the intake, the records, the logistics, and the follow‑up
Experience building and maintaining working relationships with institutional partners such as hospitals, health systems, or community organizations
Strong organizational skills: managing timelines, budgets, competing priorities, and detailed records with a high degree of accuracy
Experience collecting program data and translating it into reporting for leadership, funders, or external partners
Excellent written and verbal communication skills, with the ability to adapt approach across clinical, philanthropic, and community audiences
Comfort working in a small organization where roles are broad and everyone takes on tasks as needed
Proficiency with remote collaboration tools and standard office software
Residence in the New York metropolitan area and ability to travel to hospital sites and organizational events as needed
Preferred
Master's degree in public health (MPH), social work (MSW), or a related field
Direct experience working within or alongside a hospital system
Experience launching a program at a new site or in a new geography
Experience supporting an advisory board, committee, or working group
Familiarity with CRM, case management, and grants management systems
Location:A mid‑town Manhattan office is available for on‑site work five days a week. Remote work is also possible, with required residence in the New York metropolitan area and on‑site presence 1–2 days per week as needed.
About Harboring Hearts
Harboring Hearts is a 501(c)(3) nonprofit that removes the financial barriers standing between cardiac surgery and transplant patients and their recovery. We partner with leading hospitals and social work teams across the New York metropolitan area (New York-Presbyterian, NYU Langone Health, Northwell Health, Montefiore, Mount Sinai, Westchester Medical Center, and Stony Brook University Hospital) to deliver direct financial assistance to patients and families.
What We Offer
Salary range of $80,000 – $85,000, commensurate with experience
Comprehensive health insurance – medical, dental, vision
401(k) with a 3% employer contribution
Generous paid time off, paid holidays, and a paid organizational shutdown between Christmas and New Year's
Flexible work arrangement — mid‑town Manhattan office available five days a week, or primarily remote with 1–2 days on site as needed
Annual performance review with eligibility for merit increase
Professional development support
Reports To:Chief Executive Officer
Type:Full‑time, Exempt
Direct Reports:None
Harboring Hearts is an equal opportunity employer. We are committed to building a team that reflects the communities we serve and strongly encourage applications from candidates of all backgrounds, including those with lived experience of the cardiac and transplant journey.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.