About this opportunity
Breaking Ground lists this Program Director opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Reporting to the Assistant Vice President, Programs, the Program Director, Permanent Housing and Tenant Success Services, for LOCATION provides strategic, clinical, and operational oversight for a supportive housing program serving individuals transitioning from shelter into permanent housing. The Program Director provides oversight of day-to-day operations and a multidisciplinary team, ensuring high-quality, trauma-informed services that support housing stability and tenant engagement. They establish program structure, foster collaboration across teams, and support a strong, community-oriented environment.
The Program Director utilizes a trauma informed and harm reduction approach to provide case management and social services support to tenants with long histories of homelessness, serious mental illness, substance use, etc. These critical support services help individuals and families to make the successful transition from homelessness and support long term housing stability.
This position is full-time and in-person, generally Monday through Friday, 9:00 AM–5:00 PM, with flexibility as needed to support program operations across sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Successful oversight and performance management of case management, tenant services, and administrative supportive staff, providing regular, structured supervision meetings for direct reports
Ensure successful tenant success services, implementing “light touch” case management provided by Housing Retention Specialists for participating tenants during their first year
Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
Promote effective strategies for case management and tenant services, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Manage adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met
Provide support and guidance staff in managing difficult situations and successfully de-escalating conflict
Responsible for incident management including implementing effective strategies to help prevent incidents; following all policies, protocols, and best practices for managing an incident when it occurs; developing appropriate follow-up plans; and ensuring the timely and accurate reporting internally and externally as required
Promote housing stability by supporting tenant engagement, lease compliance, and collaborate with property management on arrears, inspections, and recertifications
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Coordinate delivery of care with multiple service providers
Maintain strong, collaborative relationships with external partners, including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Responsible fiscal management of the program budget
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
NYS Licensed Masters Social Worker (LMSW) or LCSW required
Minimum 5 years of supervisory experience
Experience working in supportive housing or similar settings, and with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
Bilingual (Spanish) preferred
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.