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Job description
Why Work Here
1440 is a learning destination where energy, discovery, and creativity flourish. Our campus hosts multi-day programs designed to support living well and leading well. We are committed to operational excellence, deep hospitality, and creating experiences that reflect our mission and values.
If you thrive in a fast-paced environment, enjoy coordinating moving parts, and take pride in delivering seamless guest experiences, this role offers the opportunity to make a meaningful impact every day.
Position Summary
The Program Experiences Manager is responsible for planning, coordinating, and executing on-campus programs for external groups and faculty partners. This role serves as the operational lead for assigned programs, ensuring all logistical elements are aligned and executed with precision.
This position works cross-functionally with multiple campus departments to support concurrent multi-day programs while maintaining a high standard of organization, communication, and guest experience.
Essential Responsibilities
Program Experience Leadership
Plan and manage logistics for on-campus multi-day learning programs, conferences, workshops, and special events
Serve as primary point of contact for clients, faculty, and program leaders before and during their time on campus
Develop detailed schedules, operational timelines, and program documentation
Finalize and communicate logistics including space setup, meal timing, AV needs, lodging coordination, and special requests
Monitor program execution and proactively resolve operational challenges
Cross-Department Coordination
Coordinate closely with culinary, facilities, AV, guest services, reservations, and other campus teams
Communicate program updates clearly and consistently to impacted departments
Manage multiple concurrent programs while maintaining accuracy and attention to detail
Support billing reconciliation, reporting, and post-program follow-up
Guest & Faculty Experience
Welcome and orient clients and faculty upon arrival
Support welcome sessions, program launches, or orientations as needed
Maintain ongoing communication to ensure a positive campus experience
Gather feedback and identify opportunities for continuous improvement
Qualifications
Required
Professional experience managing programs or events for a campus or venue hosting external groups on-site
Experience supporting multi-day programs or concurrent events
Demonstrated ability to coordinate across operational departments
Strong organizational, communication, and problem-solving skills
Ability to work evenings and weekends based on campus programming needs
Preferred
Experience in a hospitality or guest-service environment supporting overnight guests
Supervisory or team leadership experience
Core Competencies
Strong operational awareness and attention to detail
Ability to manage competing priorities in a dynamic environment
Professional, clear communication across departments and clients
Calm, solution-oriented approach under pressure
Commitment to service excellence and campus standards
Work Environment
Active, guest-facing campus environment
Combination of planning work and on-site operational execution
Requires standing, walking, and occasional lifting up to 25 lbs
Evening and weekend availability required based on program schedules
Our Commitment
We are dedicated to advancing our mission, supporting our culture, and delivering exceptional program experiences. This role directly contributes to the quality, consistency, and success of every program hosted on campus.
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Worksite address
scotts valley, CA, 95066, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.