About this opportunity
2W Technologies, INC lists this Program Manager opportunity in city of pewaukee, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you the person who turns a client’s shifting priorities into a clear plan and a finished result? Do you thrive where relationships matter, the details are many, and client outcomes are the scoreboard?
Our continued growth has created the need add another Program Manager to our Continuous Improvement Program (CIP) for a growing portfolio of clients.
2W Tech works with cutting-edge, state-of-the-art technology solutions and services. This role is built for organized, client-obsessed program leaders who can own the ongoing relationship, keep dozens of initiatives moving, and make every client feel like they are our only client.
This is not a sit-back-and-coordinate role. You will own the health of your client programs to end, drive execution across teams, and step in when things go off track. You are expected to operate as a partner and advocate to the client and a leader within our organization, not just a coordinator.
Some of the areas you will be responsible for include:
Manage a book of clients
Epicor Kinetic and ERP engagements
Microsoft Modern Work and Technology engagements
Ongoing client roadmaps, upgrades, and continuous improvement initiatives
Project documentation, milestones, risks, and status reporting
Adoption, utilization, and renewal of 2W solutions
Cross-functional coordination across consultants, engineers, and success teams
You do not need to be the deepest technical expert (we hav e got those). But you do need to be someone who can build trust, connect the dots, and drive results on behalf of the client .
This position is onsite at our Pewaukee, WI HQ.
If this is your next gig, you will need to:
Lead client CIP execution by building project plans, timelines, and task coordination that deliver successful client engagements
Serve as the primary program manager for your book of clients, owning clear communication, documentation, and progress tracking throughout the engagement
Report monthly and quarterly results to clients and 2W leadership
Develop and maintain program documentation, including project plans, milestones, risks, action items, and status updates in 2W systems
Monitor program progress, spot risks or issues early, and coordinate with internal teams to keep client initiatives on track
Partner with consultants, engineers, Client Success, Sales, and Support to deliver consistent, positive client outcomes
Drive technical initiatives and implementation timelines, and help clients adopt 2W and Epicor best practices
Initiate and drive strategic planning for client road maps
Identify opportunities to improve client adoption and utilization while supporting renewals through proactive program management
Contribute to the refinement of our CIP processes, documentation, and delivery standards by sharing lessons learned
Facilitate client meetings and occasional onsite engagements, and provide coverage for peers when the team needs it
What we’re looking for:
3+ years of project management, program management, or project coordination experience, ideally in a client-facing or managed services environment
2+ years in a client service, client success, or account management role with a proven track record of keeping clients happy, engaged, and renewing
Strong client relationship skills
Strategic planning skills
Excellent verbal and written communication, plus strong organizational, time management, and independent problem-solving skills
Ability to accurately estimate, plan, and provide up-to-date status reporting throughout an engagement
Comfort managing a high volume of concurrent work in a fast-paced environment while keeping cool
Self-motivated and accountable, with a genuine, positive client service attitude
Confidence working across operational and executive levels, internally and with clients
Have experience with Epicor, ERP, or Microsoft ecosystem environments
Hold PMP, Agile, or other project management certifications
Have worked in consulting, managed services, or a CRM-driven delivery model
Hold an entrepreneurial or “builder” mindset
Is this you?
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.