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Job description
Job TitleBasic Qualifications:3+ years of program or project management experienceExperience working cross functionally with tech and non-tech teamsExperience using data and metrics to determine and drive improvementsHands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gainsDemonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendationsProven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce frictionTrack record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authorityExperience leading teams and stakeholders through process transitions, including training development, documentation, and adoption trackingStrong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables
Worksite address
hawthorne, CA, 90250, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.