Job description
Project Coordinator IT Field Service
PROJECT COORDINATOR IT Field Service Department: POSRG Service Type: Full-Time Exempt POSITION SUMMARY The Project Coordinator - is responsible for planning, organizing, and overseeing the scheduling and deployment of IT field technicians and equipment across multiple sites, Nationwide. This role serves as the operational hub between Sales, field technicians, clients, and internal stakeholders to ensure IT infrastructure projects are delivered on time, within scope, and to the highest quality standards. KEY RESPONSIBILITIES Scheduling & Dispatch Coordinate and manage daily/weekly schedules for onsite IT field technicians across multiple client sites
Assign work orders based on technician skillsets, geographic location, and project priority
Monitor ServiceNow Case Management System for customer requests
Adjust schedules in real-time to respond to escalations, cancellations, or emergency dispatches
Project Coordination Track project milestones, deliverables and deadlines.
Maintain accurate project excel spreadsheets including undeliverables.
Coordinate with technicians insuring they have the tools and materials needed for on-site dispatch
Liaise with subcontractors and third-party service providers to support onsite dispatch
Serve as the primary point of contact for clients during active field service events
Facilitate post-project debriefs via ServiceNow platform.
Escalate technical issues and client concerns to the appropriate Project Manager and Account Manager
Reporting & Process Improvement Maintain various dashboards or spreadsheets tracking equipment or consumable utilization and SLA compliance
Compile weekly and monthly reports for leadership on project status and resource utilization
QUALIFICATIONS Required 3+ years of experience in Project Coordination, Dispatch, Coordination role
Demonstrated experience working with or supporting technical field teams (IT, telecom, AV, or similar)
Proficiency with project management or scheduling tools (e.g., ServiceNow, Smartsheets or Case management software)
Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities
Excellent written and verbal communication skills; comfortable interfacing with both technical and non-technical staff
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
Preferred Associate's degree in information technology or a related field
Familiarity with IT infrastructure concepts such as networking, cabling, hardware installation, or point-of-sale systems
Experience with field service management (FSM) platforms
CompTIA A+, Network+ and Project+ certification
WORK ENVIRONMENT This is primarily an office-based role with occasional visits to client sites as needed. The position requires the ability to work in a fast-paced environment and respond to after-hours escalations on a rotating on-call basis. Some travel may be required. COMPENSATION & BENEFITS Competitive salary commensurate with experience
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Professional development reimbursement and certification support
Flexible scheduling after initial onboarding period
LOCAL CANDIDATES ONLY
Compensation details: 0 Yearly Salary
PIa2582e77be9e-0659
Worksite address
Wauconda, IL, 60084, US
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