Job description
Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.
We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.
Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.
Its time to burst the bubble, and we will do it together!
What You'll do:
Manage SME Commercial Journey Optimization projects autonomously, from diagnosis and planning through implementation and performance tracking.
Act as the key liaison between Sales, Operations, and Business teams, ensuring alignment of objectives and priorities.
Map, analyze, and redesign commercial processes, identifying opportunities for simplification, automation, and continuous improvement.
Lead process digitization and operational optimization initiatives, driving efficiency gains and service quality improvements.
Define, monitor, and report on KPIs and success metrics to assess the impact of implemented initiatives.
Drive the adoption of new solutions and processes across commercial channels, supporting change management activities.
Prepare analyses, recommendations, and supporting materials for stakeholders and decision-making teams.
Collaborate on the enhancement of commercial tools and CRM platforms, contributing to an improved user experience.
Who You Are:
Bachelor's or Master's degree, preferably in Business Administration, Engineering, Economics, or a related field.
3 to 5 years of experience in project management, process improvement, or operational transformation.
Proven experience in business process analysis, design, and optimization.
Familiarity with CRM platforms, particularly Salesforce and/or Vlocity.
Strong organizational skills, with the ability to structure work effectively and manage priorities.
Excellent communication skills, capable of tailoring messages to different audiences in a clear and concise manner.
Results-oriented, proactive, and able to independently overcome challenges and remove obstacles.
Comfortable working in collaborative environments and engaging with multiple stakeholders.
Focused on improving the commercial experience and ensuring the reliability of sales processes.
Committed to continuous improvement and leveraging data to support decision-making.
What you'll get:
Wage according to candidate's professional experience;
- Remote Work whenever possible;
Delivery of work equipment adjusted to the performance of functions;
- Benefits plan;
- And others.
Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.
Are you ready to step into a diverse and inclusive world with us?
Together we will promote uniquess!
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.